Command Center Supervisor (HPC)

Location: On-site in Austin, Texas, United States; occasional travel between data centers. The role operates on nights, with overtime, weekends, and rotating on-call coverage as needed.

Company

hirify.global provides high-performance computing infrastructure for AI, HPC, and digital asset mining operations across data center campuses in North America.

What you will do

• Lead real-time 24/7 command center operations, maintaining uptime, operational continuity, and effective incident response.
• Supervise Command Center Specialists, manage shift workloads and staffing coverage, and provide coaching and performance development.
• Coordinate cross-functional responses to security incidents, emergencies, crises, investigations, maintenance activities, and facility access operations.
• Serve as the escalation authority during critical events and participate in a rotating on-call schedule.
• Support business continuity and disaster recovery activities during planned and unplanned events.
• Improve workflows, SOPs, reporting quality, documentation accuracy, and process compliance across command center operations.

Requirements

• Associate degree in a related field or five years of relevant data center support experience.
• Previous leadership, supervisory, or team lead experience in a 24/7 operational environment.
• Strong understanding of data center infrastructure, HPC operational requirements, critical facility dependencies, and site configurations.
• Experience facilitating major incident response, escalation management, and cross-functional coordination.
• Strong analytical, organizational, decision-making, and communication skills for high-pressure operational events.
• Ability to work nights, weekends, overtime, rotating on-call shifts, and in data center environments that may include loud noise and construction.

Nice to have

• Understanding of ITIL service delivery concepts.
• Experience with Slack, Ignition, Metasys, CMMS systems, and Confluence.
• Experience with employee coaching, performance management, development planning, documentation audits, and ticket-quality reviews.

Culture & Benefits

• Entrepreneurial, collaborative, and results-driven operating culture.
• Opportunity to work with infrastructure supporting AI, HPC, and other high-compute workloads.
• Full-time schedule of 40 hours per week, Monday through Friday nights, with additional coverage requirements as needed.
• Work includes occasional travel between data center sites.