Sr. ARC Specialist (TravelTech)

Location: Remote - US

Base pay: $65,000–$90,000 USD annually

Company

hirify.global is a travel and spend management platform providing business travel booking, payment, pricing, and infrastructure services for businesses and travelers.

What you will do

• Own the weekly ARC settlement process, including submission, reconciliation, and payment through back-office systems and IAR.
• Process and reconcile sales, exchanges, refunds, voids, commissions, and TASFs across Amadeus GDS, ARC, and financial platforms.
• Manage daily ARC transaction balancing and resolve discrepancies with ticketing, accounting, finance, and operations teams.
• Lead debit memo management, including ARC Memo Manager monitoring, dispute resolution, chargebacks, trend analysis, and reporting.
• Review airline tickets, fare rules, exchanges, refunds, and MCOs for accuracy and compliance.
• Improve SOPs, support audits and system integrations, and train colleagues on ARC policies, TRAMS/IAR usage, and ticketing compliance.

Requirements

• At least 5 years of hands-on ARC reporting, reconciliation, and settlement experience in a high-volume TMC, OTA, or travel agency environment.
• Expert-level proficiency with Amadeus GDS and NDC technology.
• Deep knowledge of ARC processes, IAR, back-office systems, advanced fare rules, fare construction, commissions, exchanges, and refunds.
• ARC Specialist certification or the ability to obtain it within 30 days of hire.
• Strong analytical, discrepancy-resolution, documentation, negotiation, communication, and data-handling skills.
• Proficiency with Google Workspace and financial and reporting applications.

Culture & Benefits

• Remote work within the US under a hybrid-hub model.
• Competitive base pay based on experience, expertise, and location.
• Equity is provided to all employees; some roles may include annual bonuses or commissions.
• Benefits vary based on employment type and location.