Benefits Specialist (DME/Healthcare)

Location: Virginia Beach, VA, US; required to work in the office by 9:00 a.m. Monday through Friday for a minimum of 36 hours per week.

Company

Organization supporting durable medical equipment orders, patient insurance processing, and healthcare-related services.

What you will do

• Process durable medical equipment orders accurately and within required timelines.
• Respond to benefit inquiries from patients, physicians, and therapists.
• Explain insurance coverage, allowable amounts, and patient financial responsibility.
• Review medical documentation for ordering and billing accuracy and request additional records when needed.
• Schedule patient appointments and communicate with internal and external stakeholders.
• Participate in departmental meetings and training while maintaining compliance with OSHA, HIPAA, and other applicable requirements.

Requirements

• At least 2 years of experience in the DME/HME industry.
• Basic understanding of intake documentation, billing, compliance, and medical terminology.
• Strong knowledge of insurance guidelines and reimbursement practices.
• Knowledge of healthcare billing codes, including CPT, ICD-10, and HCPCS.
• Proficient computer skills, including Microsoft Office, internal systems, insurance portals, and payment processing.
• Ability to communicate clearly, analyze information, resolve problems, multitask, meet deadlines, and maintain attention to detail.

Culture & Benefits

• Direct-hire, full-time position.
• Regular departmental meetings and training sessions.
• Fast-paced and evolving work environment requiring flexibility and collaboration.
• Physical requirements include extended sitting, keyboard use, telephone and in-person communication, lifting up to 50 pounds, and working in all weather conditions.