Technical Support Specialist (Payments)

Location: Fully remote; an office-based option is available in Limassol, Cyprus.

Company

hirify.global develops a payment orchestration platform for accepting and sending funds between merchants and users, with multiple processor, gateway, payment-method, and 3DS integrations.

What you will do

• Investigate merchant-reported payment issues, including failed transactions, decline reasons, routing behavior, and approval-rate anomalies.
• Query databases and analyze application logs and system events to identify root causes.
• Validate processor responses, webhook behavior, merchant configurations, routing, and fraud rules.
• Support merchant onboarding, go-live activities, and payment-method configuration.
• Escalate onboarding, processor, and product issues to the appropriate internal teams.
• Maintain troubleshooting guides and knowledge-base articles documenting recurring issues.

Requirements

• At least 3 years of experience in technical support, fintech, payments, PSPs, merchant support, or payment operations.
• Experience analyzing application logs, investigating technical issues, working with REST APIs, JSON, Postman, SQL, and databases.
• Understanding of authorization and capture flows, refunds, chargebacks, 3DS authentication, payment routing, acquiring, PSP ecosystems, and merchant onboarding.
• Strong analytical and problem-solving skills, with the ability to explain technical issues to non-technical users.
• Fluent English and strong communication skills, including the ability to manage multiple priorities.
• Experience with Kibana, Grafana, Metabase, or payment orchestration platforms.

Culture & Benefits

• Fully remote work with a service contract.
• Performance reviews twice a year, bonus opportunities, and salary adjustments.
• Annual allowance for home-office improvements, sports, equipment, and other personal benefits.
• Paid language courses, learning platforms, and mindfulness support with 50% psychological-support coverage.
• Career growth in a fast-scaling project with opportunities to influence technical decisions and participate in peer recognition.
• For candidates already living in Limassol: EU-based employment contract, a 3-year Cyprus work visa, private medical insurance, family benefits, and a fully equipped city-center office.

Hiring process

• HR interview lasting approximately 40 minutes.
• Technical interview lasting approximately 1 hour.
• Final interview, recommendations check, and job offer.