Owner Connections Manager

Location: Plymouth, Minnesota, USA; onsite role

Salary: $99,000–$130,000 per year

Company

hirify.global is a global powersports manufacturer producing off-road vehicles, snowmobiles, motorcycles, electric vehicles, boats, parts, garments, and accessories.

What you will do

• Define and execute the vision, strategy, and roadmap for the Owner Experience function.
• Lead, coach, develop, and empower Owner Connections leaders and team members.
• Translate owner feedback, sentiment data, contact trends, and operational metrics into business improvements.
• Partner with Service, Product, Engineering, Quality, Digital, Marketing, Warranty, Dealer Development, and other functions to improve owner and dealer experiences.
• Direct complex owner issues, executive escalations, product concerns, reputational risks, and sensitive customer matters.
• Develop technology and process roadmaps using automation, AI, CRM capabilities, analytics, and emerging technologies.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in customer experience, customer service, customer success, relationship management, or a related field.
• At least 3 years of people leadership experience, including coaching, development, and performance management.
• Experience leading cross-functional initiatives and influencing outcomes without direct authority.
• Experience using Voice of the Customer data, customer insights, analytics, and operational metrics to drive improvement.
• Strong strategic thinking, analytical, communication, presentation, change management, and problem-solving skills.

Nice to have

• Experience applying LEAN principles and operational best practices.
• Experience with automation, AI, CRM, and emerging customer experience technologies.

Culture & Benefits

• Agile working environment with challenging assignments and elevated responsibility.
• Competitive compensation with a profit-sharing plan.
• Employee Stock Ownership Plan, discounted stock purchases, and matching 401(k) contributions.
• Health, dental, vision, wellness, life insurance, disability coverage, and paid time off.
• Gym and personal training reimbursement, financial wellness support, and paid volunteer time through hirify.global Gives.