6 часов назад
Customer Success Engineer (SaaS)
115 000 - 140 000$
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Success Engineer (SaaS): Leading technical customer onboarding, configuring solutions, and resolving complex data, integration, and API issues with an accent on SQL, B2B SaaS workflows, and end-to-end troubleshooting. Focus on designing practical customer solutions, improving documentation and feedback loops, and solving ambiguous technical problems across Customer Success, Product, and Engineering.
Location: Hybrid, with in-person collaboration and team lunch once a week at the Seattle office; candidates must be authorized to work lawfully in the United States.
Salary: $115,000–$140,000 per year, plus equity.
Company
is a fast-growing SaaS startup building payment software that helps construction companies eliminate manual payment tasks and improve operational efficiency.
What you will do
- Lead technical onboarding and implementation, ensuring customers are configured successfully.
- Troubleshoot complex data, integration, and API issues through resolution.
- Design and configure solutions aligned with customer workflows and business needs.
- Identify recurring issues and improve processes, documentation, and product feedback loops.
- Create scalable technical documentation that reduces repeat questions.
- Partner with Customer Success, Product, and Engineering to represent customer needs.
Requirements
- 5+ years of experience in a technical, customer-facing role such as Solutions Engineer, Technical Consultant, or Implementation Specialist.
- Strong experience with SQL, data querying, and structured and unstructured data.
- Proven ability to troubleshoot integrations, APIs, and complex technical issues end-to-end.
- Experience with B2B SaaS platforms and connected customer workflows.
- Strong communication skills for explaining complex technical concepts to non-technical audiences.
- Authorization to work lawfully in the United States; employment-based visa sponsorship, including H-1B sponsorship, is not available.
Nice to have
- Experience in a startup or fast-paced environment.
- Experience with ERP system integrations.
- Exposure to payments, fintech, or financial systems and related data flows.
- Spanish language fluency.
Culture & Benefits
- Collaborative, autonomous, customer-focused environment with direct ownership of problems.
- Health insurance premiums fully covered for employees, with partial dependent coverage.
- Health Savings Account with a company contribution and flexible spending account options.
- Dental, vision, and life insurance.
- 11 paid company holidays, generous paid time off, and stock options.
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