Business Support Specialist (Law 68/99)

Location: Rome office; onsite role with an assigned workspace

Salary: €30,000–€35,000 gross per year

Company

hirify.global provides commercial payment solutions for fuel, general payables, toll, and lodging expenses across more than 80 countries.

What you will do

• Manage investigations into returned wire payments and submit payment recalls based on client instructions.
• Follow up on wire payment holds by collecting missing information from clients and account executives.
• Create transaction reports, provide SWIFT copies, and deliver proactive support to clients and account executives.
• Support Vostro reconciliation by preparing balance lists and reports for clients.
• Claim incoming amounts, match payments for release, and coordinate payment checks with Operations.
• Handle online platform support, Compliance invoice requests, and manual forward drawdowns.

Requirements

• Fluent English required.
• Proficiency with MS Office, especially Excel.
• Strong listening, stakeholder collaboration, and composure under pressure.
• Previous experience in a similar field is advantageous.
• Understanding of FX markets and derivative products is preferred but not mandatory.

Nice to have

• Spanish or French language skills.
• Eagerness to learn and take on challenges.

Culture & Benefits

• Permanent, full-time position within the Customer Service division.
• Formal, hands-on training.
• Company-issued equipment.
• Lunch vouchers and holiday entitlement.
• Inclusive workplace focused on diversity, equity, and respectful collaboration.

Hiring process

• Employment offers may be subject to pre-employment screening, including identity, employment, financial, sanctions, or criminal record checks where permitted by law.