Publisher Operations Analyst

Location: Remote - Philippines

Company

hirify.global provides an enterprise agentic marketing platform that helps brands manage, measure, and optimize visibility across AI and traditional search through structured data, APIs, and generative interfaces.

What you will do

• Investigate, escalate, and resolve technical issues across a network of more than 200 publishers, including Google, Apple, Facebook, Bing, and Yelp.
• Manage publisher escalation paths, operational pipelines, trends, and service health while prioritizing inbound requests and meeting SLAs.
• Represent hirify.global with clients and publishers, communicate issue status clearly, and guide clients through complex problems.
• Collaborate with Support, Client Success, Operations, Product, and Engineering to scope, test, and implement product improvements.
• Maintain the category taxonomy and match categories across partner and publisher lists.
• Use SQL, Snowflake, Excel, and scripts to audit accounts, evaluate operational health, and resolve issues at scale.

Requirements

• BA/BS degree or similar college-level education.
• Strong attention to detail, problem-solving ability, organizational skills, and capacity to work independently in a fast-paced environment.
• Excellent interpersonal and written and verbal communication skills for working with internal and external stakeholders.
• Proficiency in Excel and experience writing SQL queries.
• Ability to follow complex processes, troubleshoot product and publisher issues, manage multiple priorities, and meet quality, productivity, and customer satisfaction targets.

Nice to have

• Familiarity with APIs.
• Basic scripting experience for iterating tasks or manipulating data.
• Spanish, French, or German proficiency.

Culture & Benefits

• Collaborative team environment with support for individually owned client escalations.
• Positive culture focused on quality work and strong team relationships.
• Ownership and responsibility with direct impact on client experience and hirify.global product success.