Business Analyst (Cybersecurity)

Location: Denver, Colorado, USA

Salary: $70,000–$90,000 per year

Company

hirify.global develops an intelligent cloud identity platform focused on cybersecurity, digital experiences, and identity and access management for enterprises worldwide.

What you will do

• Facilitate strategic discussions with business stakeholders and technical teams to define, document, communicate, and validate requirements, processes, and solution designs.
• Lead discovery sessions and Customer Journey initiatives across Customer Success, Global Support, Professional Services, Training, Renewals, and related operations.
• Translate requirements into epics, features, user stories, acceptance criteria, and application backlogs.
• Coordinate user acceptance testing, production readiness, deployments, structured handoffs, and post-release hypercare.
• Document current- and future-state processes, clarify ownership, and identify improvements to customer and employee experiences.
• Support change management, training, enablement, progress reporting, and delivery across multiple simultaneous initiatives.

Requirements

• Bachelor’s degree in Finance, Business Administration, Economics, Computer Science, or a related field, or equivalent experience.
• 3+ years of experience managing business process change and technology implementation projects in consulting, customer operations, professional services, or related business functions.
• Business analysis experience and familiarity with SDLC, Agile, Scrum, and Waterfall methodologies.
• Strong critical-thinking, communication, questioning, and problem-solving skills, including the ability to clarify ambiguous business needs.
• Working knowledge of Salesforce Service Cloud or Experience Cloud and related applications such as Jira, Jira Service Management, Gainsight, or professional services tools.
• Understanding of Customer Journey processes including case management, onboarding, customer success, enablement, delivery, renewals, and entitlements.

Nice to have

• Business or technology consulting background.
• Experience with process mapping, user acceptance testing, release readiness, production handoffs, or change adoption.
• Experience with Google Enterprise Application Suite, Microsoft Office, Smartsheet, or Lucidchart.
• Experience using Jira, Jira Service Management, and Confluence to manage backlogs, document requirements, coordinate workflows, and report delivery progress.
• Experience working with cross-functional Customer Success, Support, Professional Services, Training, Renewals, Information Systems, product, data/BI, or artificial intelligence teams.

Culture & Benefits

• Flexible and collaborative work environment with startup-oriented values.
• Employee Resource Groups, regular company and team events, and inclusion-focused culture.
• Generous PTO and holiday schedule, parental leave, and healthcare options.
• Retirement programs, education reimbursement, and location-specific commuter support.
• Global volunteering and community initiatives.