2 дня назад
Innovative Medicine Customer Experience Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Innovative Medicine Customer Experience Manager (Digital Marketing/AI): Developing and executing omnichannel digital strategies and campaigns that improve customer engagement, acquisition, and brand awareness with an accent on customer insights, content management, and data-driven optimization. Focus on managing digital touchpoints, leveraging AI and analytics tools, ensuring regulatory compliance, and building customer-centric capabilities through training initiatives.
Location: Taipei City, Taiwan
Company
Johnson & Johnson MedTech develops healthcare solutions and innovative medicines focused on preventing, treating, and curing complex diseases.
What you will do
- Develop and execute digital and omnichannel strategies to improve brand awareness, customer engagement, and acquisition.
- Research digital marketing trends and identify opportunities for innovation and improvement.
- Plan and manage campaigns across social media, search engine marketing, email, content, and other digital channels.
- Monitor campaign performance, analyze customer and marketing data, and make data-driven optimization decisions.
- Manage websites, social media profiles, and other digital customer touchpoints while ensuring regulatory compliance.
- Identify capability gaps and design, deliver, and evaluate training programs that strengthen customer-centric capabilities.
Requirements
- University degree or higher; an MBA is an advantage.
- 2–5 years of relevant experience in customer experience, omnichannel engagement, digital marketing, or consulting.
- Excellent oral and written communication skills in Mandarin and English.
- Experience with content strategy and creation, social media management, community engagement, and social advertising.
- Strong digital strategy and data analysis skills, including familiarity with Google Analytics and Adobe Analytics.
- Ability to work strategically, manage execution details, collaborate cross-functionally, and leverage AI tools to generate insights, improve efficiency, and automate routine tasks.
Nice to have
- MBA or pharmaceutical industry experience.
- Project management experience.
- Knowledge of SEO, analytics dashboards, customer analytics, copy editing, and product marketing.
Culture & Benefits
- Inclusive work environment that respects diversity, dignity, and individual contributions.
- Cross-functional collaboration with commercial teams, internal stakeholders, advertising agencies, and technology providers.
- Opportunity to contribute to healthcare innovation and patient-focused solutions.
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