Knowledge & AI Transformation Specialist

Location: Brønshøj, Denmark; on-site at Radiometer Headquarters, with approximately 25% physical presence at the Radiometer Medical HQ. Travel of up to 10%, including international travel, may be required. The position is also eligible for a remote work arrangement from home.

Company

Radiometer is a hirify.global operating company focused on medical diagnostics and improving patient care through reliable, fast, and accessible diagnosis solutions.

What you will do

• Preserve and transfer critical technical and service knowledge across Technical Product Support & Service teams.
• Support the adoption of AI-enabled digital solutions that improve service efficiency, knowledge accessibility, and operational effectiveness.
• Develop and maintain SOPs, work instructions, training materials, and other knowledge assets for global service operations.
• Partner with Quality, IT, Data, and Cyber Security teams to implement compliant and scalable digital solutions.
• Support continuous improvement, service insights, audits, regulatory compliance, and quality-focused ways of working.

Requirements

• Bachelor’s degree in engineering, Life Sciences, Information Technology, or a related field.
• More than 5 years of experience in medical devices, IVD technical service, customer support, quality, knowledge management, or digital transformation.
• Strong understanding of AI technologies, digital solutions, and knowledge management principles.
• Experience developing and maintaining technical documentation, SOPs, work instructions, and training materials, including modernization of legacy systems.
• Strong analytical, problem-solving, stakeholder management, and continuous improvement skills.
• Proficiency with Power BI, advanced Excel, CRM, and AI systems.

Nice to have

• Knowledge management, technical documentation, or service knowledge transfer experience in a regulated environment.
• Experience with AI-enabled transformation, digital adoption, or automation projects in medical diagnostics, IVD, life sciences, or regulated healthcare.
• Cross-functional collaboration with RA/QA, Portfolio Management, Hardware, Software, IT, Data, or Cyber Security teams.

Culture & Benefits

• Comprehensive health care and paid time off programs.
• Culture focused on belonging, diverse perspectives, continuous improvement, and patient impact.
• Flexible remote working arrangements are available for eligible roles, including this position.
• Work within hirify.global’s continuous improvement system and a global services organization.