Customer Success Manager, Pharmacy Team - Verity 340B Solutions - Remote (340B)

Location: United States work at home; remote role

Salary: $75,200–$125,300 annually, depending on experience and geographic location, plus potential annual bonus eligibility.

Company

Evernorth Health Services, a division of hirify.global, develops pharmacy, care, and benefit solutions designed to improve health outcomes and accessibility.

What you will do

• Manage a portfolio of pharmacy accounts as the primary contact for 340B program support and performance.
• Analyze financial results, utilization trends, operational data, and program metrics to provide actionable client insights.
• Support purchasing, invoicing, financial reconciliation, and compliant program operations.
• Provide proactive customer support, training, business reviews, and regular program updates.
• Monitor data feeds, system settings, reporting, and account documentation to maintain accurate system performance.
• Collaborate cross-functionally to resolve data anomalies, complex client issues, and identify product or service improvements.

Requirements

• At least 3 years of experience in customer support, technical support, or SaaS account management.
• Strong verbal and written communication skills, including managing complex client conversations.
• Ability to analyze data, troubleshoot issues, and manage multiple priorities in a detail-oriented environment.
• Proficiency with Microsoft Office, especially Excel.
• Strong customer focus and proactive problem-solving skills.

Nice to have

• Bachelor’s degree.
• Experience in pharmacy, healthcare, or 340B environments.
• Experience with financial data, reporting tools, or SaaS platforms.
• Experience working cross-functionally in a matrixed organization.

Culture & Benefits

• Remote work requires cable broadband or fiber internet with at least 10 Mbps download and 5 Mbps upload speeds.
• Medical, vision, dental, well-being, and behavioral health benefits are available from the first day of employment.
• Benefits include 401(k), company-paid life insurance, tuition reimbursement, paid holidays, and leaves of absence.
• At least 18 days of paid time off are provided annually.