Customer Support Manager MRO North America (Aerospace)

Location: Herndon Area, Virginia, United States; office attendance required 3 out of 5 days per week. Authorized to work in the US is required. The role requires domestic and international travel.

Salary: $90,000–$106,000 per year, with geographic differentials possible.

Company

hirify.global Defence and Space provides aerospace products and customer support services through hirify.global Americas Customer Services.

What you will do

• Act as the main customer focal point for post-sales activities and customer satisfaction.
• Lead the In Service Core Team and coordinate hirify.global customer service strategy across business units.
• Evaluate MRO customer operational performance and determine appropriate customer services responses.
• Coordinate relationships with MROs as customers, suppliers, and potential hirify.global partners.
• Manage direct relationships with customer management and identify customer needs.
• Support customer services sales, aircraft sales campaigns, contractual follow-up, payments, and order intake.

Requirements

• Current authorization to work in the United States; visa sponsorship is not available unless specifically stated.
• Degree or diploma in Engineering, Business Management, or an equivalent field.
• At least 2 years of customer support experience.
• Strong accountability, integrity, critical thinking, and problem-solving skills with limited supervision.
• Professional relationship-building and customer presentation skills.
• Availability for domestic and international travel; the posting specifies up to 40% travel.

Nice to have

• Education or prior experience in aviation, including OEM, MRO, or airline environments.
• Project management experience.

Culture & Benefits

• Medical, dental, vision, and prescription insurance.
• Flexible Spending Accounts, Health Savings Accounts, life insurance, and disability coverage.
• 401(k), paid time off including holidays, tuition assistance, and performance-based bonuses.
• Work in office and production areas, with personal protective equipment required when visiting factory or customer sites.