Client Success Specialist (AOS)

Location: Onsite at hirify.global’s World Headquarters in Overland Park, Kansas, United States. Applicants for this U.S.-based position must be legally authorized to work in the United States.

Company

hirify.global develops healthcare solutions and supports Coding and Revenue Cycle operations.

What you will do

• Serve as a liaison for hirify.global clients and manage requests related to contract adjustments and financial commitments.
• Partner with clients to complete conversations and action items efficiently and on schedule.
• Maintain an understanding of client lifecycle expectations and identify opportunities to improve alignment and long-term value.
• Work with internal stakeholders and business owners to recommend client negotiation strategies.
• Analyze and prepare proposals and other business communications.

Requirements

• Bachelor’s degree or equivalent experience.
• 2–4 years of relevant work experience.
• Legal authorization to work in the United States is required.
• Ability to work additional or irregular hours as needed.
• Ability to follow security policies and safeguard company and client information.
• Ability to sit and view a computer screen for extended periods.

Nice to have

• Experience using generative AI tools such as Gemini or Copilot to automate workflows, draft communications, or analyze data.
• Proficiency with Microsoft 365, especially Excel and Outlook, and hands-on Salesforce experience.
• Strong organizational, project, multitasking, and prioritization skills.
• Experience handling complex client conversations and developing creative solutions to challenging inquiries.

Culture & Benefits

• Collaborative, inclusive, and innovation-oriented work culture.
• Medical, prescription, dental, and vision benefits for eligible full-time employees.
• Mental health support through an employee assistance program.
• Paid time off and 13 paid holidays.
• 100% vested 401(k) retirement plan and educational assistance of up to $2,500 per year.