Manager, IT Services

Location: Dartmouth, Canada; primarily office-based with a hybrid work environment and periodic travel to operating locations

Salary: CAD 99,177–119,013 per year, plus eligibility for performance-based incentive programs

Company

hirify.global is a national health solutions partner delivering insurance, primary care, and emergency medical services across Canada.

What you will do

• Lead IT Services teams through staffing, coaching, performance management, workforce planning, on-call coverage, and professional development.
• Oversee reliable and secure infrastructure, enterprise applications, and technology services supporting 24/7 healthcare and emergency operations.
• Establish service management practices covering incidents, problems, changes, requests, knowledge, service levels, performance metrics, and continual improvement.
• Manage service portfolios, operational governance, risks, controls, documentation, access management, backup, continuity, and disaster recovery readiness.
• Plan budgets and technology initiatives while managing vendors, consultants, contracts, licensing, costs, risks, and delivery commitments.
• Partner with business leaders, cybersecurity, privacy, risk, government, healthcare, project, and technology teams on modernization, acquisitions, procurement, and operational improvements.

Requirements

• Post-secondary degree or diploma in computer science, information technology, business, or a related discipline, or equivalent education, training, and experience.
• At least 10 years of progressive experience supporting or managing IT services, systems, infrastructure, or enterprise applications.
• At least 5 years of people leadership or IT management experience, preferably in a geographically dispersed 24/7 operational environment.
• Experience with service delivery, operational planning, process improvement, budgeting, vendor management, initiative delivery, and technology risk management.
• Strong knowledge of IT service management, service portfolios, governance, infrastructure, cloud and on-premises environments, cybersecurity controls, business continuity, and disaster recovery.
• English is required for written and verbal customer and stakeholder communication. Candidates must have resided in Canada for at least five years and hold Canadian citizenship or permanent resident status.

Nice to have

• Experience in healthcare, emergency services, government, or another regulated environment.
• Bilingualism in English and French.

Culture & Benefits

• Hybrid work environment with office-based operations.
• Participation in an on-call escalation structure and support for major incidents, planned changes, and urgent operational needs outside normal business hours.
• Opportunities for personal and professional growth, flexible work options, and supportive leadership.
• Eligible employees may participate in performance-based incentive programs.
• Recruitment accommodations are available at any stage of the process.