Care Advocate Supervisor (Healthcare)

Location: Dallas, Texas, United States — fully onsite. Work hours must fall within the call center's operating hours of 8:00 AM–7:00 PM ET.

Base salary: $70,000–$80,000 annually, depending on relevant experience, location, and qualifications.

Company

hirify.global is a specialty care platform connecting members with leading specialists, dedicated care teams, and coordinated healthcare services while helping employers reduce costs.

What you will do

• Supervise, coach, and support Care Advocates handling outbound calls and member engagement.
• Provide live call feedback, regular one-on-ones, coaching sessions, and performance reviews.
• Manage schedules, performance metrics, monthly reports, policies, and quality standards.
• Handle escalated or complex member inquiries and drive resolution and member satisfaction.
• Support hiring, interviewing, and onboarding as the Dallas team grows.
• Develop job aids, standard operating procedures, process improvements, and AI-enabled workflow enhancements while collaborating with Training, QA, and Operations.

Requirements

• 2–3 years of experience in a contact center or call center environment.
• At least 1 year of experience in a lead, team lead, or supervisory capacity, formal or informal.
• Strong interpersonal, communication, coaching, and team development skills.
• Ability to manage multiple priorities independently and collaboratively in a fast-paced environment.
• Comfort using contact center tools and reporting dashboards such as Salesforce, Five9, or similar platforms.
• Customer-focused approach with empathy for member challenges and motivation to achieve team goals.

Nice to have

• Healthcare, insurance, outbound sales, or case management experience.
• Knowledge of care coordination and case management concepts.
• Bilingual English-Spanish communication skills.

Culture & Benefits

• Onsite, floor-based environment focused on empathy, accountability, inclusion, and continuous improvement.
• Medical, dental, and vision insurance.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Paid time off and paid parental leave.

Hiring process

• After applying, a Talent Acquisition team member will contact candidates to guide them through the interview process.