Senior Manager, CX Adoption Analytics & Insights Lead (AI)

Location: New York City, United States; hybrid work arrangement. Candidates must have permanent authorization to work in the United States by any employer. U.S. work visa sponsorship is not available. Relocation assistance may be available based on eligibility and business needs.

Annual base salary: $124,400–$207,400, plus a 17.5% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global is a pharmaceutical and healthcare company developing medicines and building AI capabilities for internal digital platforms used by its colleagues.

What you will do

• Establish standards, frameworks, and best practices for adoption measurement and behavioral analytics across initiatives.
• Own engagement baselines, quarterly targets, KPI dashboards, activation funnels, retention cohorts, and Sean Ellis-style product-market-fit testing.
• Analyze platform telemetry to identify usage depth, feature breadth, retention, friction points, and drop-off steps.
• Diagnose workflow-fit, comprehension, motivation, awareness, and organizational barriers, then recommend the appropriate function to own each fix.
• Partner with learning, community, communications, product, and experience architecture teams to create a shared view of adoption, engagement, and value.
• Translate quantitative analytics and qualitative feedback into value-realization reporting, targeted re-engagement campaigns, and executive ROI recommendations.

Requirements

• Bachelor’s degree in Data Science, Analytics, Business, Marketing, or a related field.
• 6–8+ years of experience in product analytics, digital telemetry, or marketing growth analytics.
• Strong proficiency with data visualization tools such as Tableau or Power BI and product analytics platforms.
• Experience establishing measurement methodologies across multiple teams or business units and influencing decisions through data storytelling.
• Experience measuring user activation, adoption, retention, value delivery, and root causes of adoption stalls.
• Ability to collaborate across community, learning, marketing, product, and other business functions.

Nice to have

• Experience working with product management, learning, or marketing teams in a growth-focused environment.
• Knowledge of organizational network analysis or workplace analytics.
• Familiarity with enterprise software telemetry and API integrations.
• Experience in pharmaceutical, healthcare, or other regulated enterprise environments.

Culture & Benefits

• Hybrid work environment with a focus on data-driven decision-making and cross-functional collaboration.
• 401(k) plan with hirify.global matching contributions and an additional retirement savings contribution.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Participation in the Global Performance Plan and a share-based long-term incentive program.