IT Supply & Order Management Specialist (ServiceNow/HAM)

Location: Remote within the United States; candidates must reside in AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, or WV.

Salary: $78,000–$86,000 per year

Company

hirify.global is a Federal contractor delivering information technology and network solutions to government customers.

What you will do

• Support the FAA Supply Order Tracking program and manage printer consumable and IT supply requests from submission through closeout.
• Maintain customer requests, order records, delivery information, communications, and closeout documentation in ServiceNow and ServiceNow Hardware Asset Management.
• Track fulfillment through supplier portals and coordinate with vendors, customers, and government stakeholders to resolve delivery and order issues.
• Reconcile delivered products, supplier invoices, order records, pricing, quantities, and fulfillment documentation.
• Respond to customer questions, follow up on deliveries, and resolve incomplete or inaccurate requests.
• Generate operational reports covering order volume, fulfillment status, delivery performance, discrepancies, aging requests, and customer trends.

Requirements

• U.S. citizenship is required.
• Must be able to obtain and maintain a Public Trust clearance.
• Bachelor’s degree in an Information Technology-related field.
• At least seven years of relevant experience in enterprise IT operations, service desk workflows, endpoint support, IT asset operations, order fulfillment, or similar operational support.
• Experience with structured ticketing or workflow environments, transactional or asset records, customer support, issue resolution, and stakeholder coordination.
• Experience with ServiceNow or comparable enterprise ITSM systems, Microsoft Office, documentation, reconciliation, and controlled business processes.

Nice to have

• ServiceNow Hardware Asset Management experience.
• Experience with IT supply, order tracking, asset fulfillment, printer consumables, supplier portals, or vendor invoice reconciliation.
• Federal Government IT environment experience.
• SharePoint experience and experience developing operational reports or analyzing order and ticket trends.

Culture & Benefits

• Health, dental, vision, pet, and legal insurance.
• 401(k) matching, paid leave, and paid holidays.
• Employer-paid life and disability insurance.
• Professional development, education benefits, and health and wellness programs.
• Supportive workplace with an emphasis on collaboration, career growth, and veterans.