Customer Experience (CX) Strategist (Financial Services)

Location: Remote from Minnesota, United States

Salary: $149,820–$198,370 USD annually, plus potential incentive compensation.

Company

hirify.global provides financial services focused on helping individuals and communities achieve better financial futures.

What you will do

• Own the end-to-end customer experience strategy for a major line of business.
• Build and continuously evolve a multi-year CX roadmap aligned with enterprise priorities.
• Prioritize, sequence, and oversee CX initiatives while tracking customer and business impact.
• Use voice-of-customer programs, analytics, market research, and ethnographic research to inform strategy.
• Align business, technology, marketing, and operations teams around scalable CX initiatives.
• Present strategy, progress, KPIs, and customer performance indicators to executive leadership while guiding CX Directors and Consultants.

Requirements

• 10+ years of experience in customer experience, strategy, or business transformation with measurable results.
• Expertise in customer journey mapping, persona development, primary customer research, and CX metrics.
• Experience conducting interviews, synthesizing insights, communicating user stories, and translating findings into business outcomes.
• Advanced visual design, storytelling, human-centered experience design, and workshop facilitation skills.
• Ability to lead without authority, influence senior leaders, and drive cross-functional alignment.
• Experience in the financial services industry; retail distribution experience is preferred.

Culture & Benefits

• Customer-focused, analytical, collaborative, and learning-oriented work culture.
• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions of up to 6% and an employer-paid retirement plan.
• Tuition reimbursement of up to $5,250 per year.
• 20 days of paid time off, nine paid company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time annually.