Onboarding Technician (AI)

Location: Onsite at hirify.global’s Guadalajara office, five days per week. Evening/night shifts aligned to U.S. business hours: Monday–Friday, 4:00 pm–3:00 am.

Company

hirify.global provides an AI-powered, conversation-centric customer experience and team collaboration platform used by businesses worldwide.

What you will do

• Guide new customers through account setup, login, configuration, and product adoption using phone and screen sharing.
• Configure accounts, call flows, and devices accurately, then test implementations for successful deployment.
• Perform network checks and basic troubleshooting during onboarding.
• Train customers on platform features and product usage.
• Handle inbound onboarding calls and scheduled appointments while meeting productivity and completion metrics.
• Collaborate with Sales, Product Support, CRM, and other internal teams to improve the customer experience and AI-assisted onboarding workflows.

Requirements

• Ability to work onsite in Guadalajara five days per week.
• Proficient English for written and verbal communication.
• Experience in a customer-facing or support role.
• Strong problem-solving, troubleshooting, communication, active listening, attention to detail, and time-management skills.
• Basic technical aptitude in software support, device setup, and networking fundamentals.
• Availability for Monday–Friday evening/night shifts from 4:00 pm to 3:00 am aligned with U.S. business hours.

Nice to have

• Experience with CRM tools and Microsoft Office.
• VoIP experience and basic networking knowledge.
• Exposure to or curiosity about AI tools, automation, or prompt-based systems.

Culture & Benefits

• Health insurance for employees, legal partners, and children under 25, including vision and dental coverage.
• Life insurance equal to 24 times monthly salary.
• Personal and vacation days, including 10 personal days before the first anniversary and 12 vacation days from the first anniversary.
• 30-day Christmas bonus, 50% vacation premium, food vouchers, and a matched savings fund.
• Employee Assistance Program, wellness initiatives, learning opportunities, and career advancement.