Associate Manager, Customer Success (Home Services)

Location: Lehi, Utah, United States; onsite HQ environment

Company

hirify.global provides AI-powered customer communication and revenue solutions for local businesses across auto, home services, and aesthetics.

What you will do

• Hire, develop, coach, and directly manage Customer Success Managers.
• Drive accountability for team outcomes, deliverables, quality, and business objectives.
• Align hirify.global solutions with customer needs to increase customer lifetime value at scale.
• Design, test, and implement processes that improve team efficiency and performance.
• Assess client project scope and planning, manage customer escalations, and support complex growth opportunities.
• Partner cross-functionally with Sales, Customer Success, and other organizations.

Requirements

• 4+ years of experience in a post-sales role such as Customer Success or Onboarding.
• 2+ years of experience managing direct reports and developing teams while meeting targets.
• Experience designing and deploying processes, systems, or methods that improve team performance and driving adoption.
• Demonstrated success in customer-facing leadership, including executive-level conversations and escalations.
• Strong communication, organization, time management, coaching, and performance-management skills.
• Curiosity about AI and its potential to improve customer outcomes.

Nice to have

• Experience in HVAC or the home services industry.
• Project management experience, including data migrations between systems of record.
• Bachelor’s degree.

Culture & Benefits

• Open and transparent culture guided by operating principles.
• Medical, dental, vision, life insurance, and short- and long-term disability coverage.
• Paid parental leave, fertility benefits, and generous vacation time.
• 401(k) plan and three four-day summer holiday weekends.
• Utah HQ gym with professional coaches and classes.
• Onsite HQ childcare center subsidized for employees.