Product Operations Team Lead Americas

Location: Mexico City, Mexico

Company

hirify.global is a technology platform that helps people discover live entertainment and enables event creators to scale and improve their experiences through data and proprietary technology.

What you will do

• Lead and develop a small marketplace operations team across the Americas.
• Set priorities, run weekly team rituals, balance workloads, and maintain high-quality output.
• Own the end-to-end operational lifecycle of events on the platform.
• Coordinate complex partner and marketplace issue resolution across product, sales, partner management, and data teams.
• Design and continuously improve standard operating procedures, tooling, and automation for marketplace workflows.
• Monitor SLAs and error-rate trends, drive corrective actions, and translate partner feedback into product and process improvements.

Requirements

• 4–7 years of experience in marketplace operations, platform operations, or a related field such as e-commerce, travel, hospitality, or entertainment.
• Experience coordinating or leading a team, including informal leadership.
• Strong process orientation with experience designing workflows, documenting SOPs, and identifying inefficiencies.
• Ability to partner with product teams, communicate operational needs, and assess the impact of product decisions on operations.
• Analytical mindset with confidence using data to diagnose problems, prioritize actions, and measure impact; Excel or Sheets proficiency is required.
• Excellent written and verbal communication in English and Spanish is required.

Nice to have

• SQL or business intelligence tool experience.
• Additional language proficiency.

Culture & Benefits

• Fast-paced, high-ambiguity environment with shifting priorities.
• Cross-functional collaboration with product, sales, partner management, and data teams.
• Interaction with global teams and responsibility for translating global initiatives into local execution.