Marketing Operations & Omnichannel Manager (Pharmaceutical Marketing)

Location: Tokyo, Japan

Company

hirify.global is a pharmaceutical company developing and delivering medicines for patients.

What you will do

• Support oncology brand teams with omnichannel campaign planning, operation, and execution across digital touchpoints.
• Lead the Japan launch of global customer-experience campaign frameworks in collaboration with JAPAC and global stakeholders.
• Develop campaign design processes and toolkits, and advise commercial stakeholders on Salesforce Marketing Cloud, Veeva Sales CRM, CMS, and related services.
• Coordinate brand teams, agencies, global service centers, and external vendors during campaign delivery.
• Define content tagging and KPIs, track campaign performance, and provide guidance on omnichannel strategy and execution excellence.
• Facilitate workshops and training, manage projects and service partners, and control team OPEX forecasting and execution.

Requirements

• At least 3 years of experience in digital marketing or Sales Force Effectiveness within a pharmaceutical company in Japan.
• Solid understanding of at least one CRM or digital marketing platform, such as Veeva, Salesforce Marketing Cloud, or CMS.
• Knowledge of omnichannel campaign journey design, campaign operations, tracking, and performance evaluation.
• Strong leadership, collaboration, influencing, consultative problem-solving, documentation, and presentation skills.
• Ability to facilitate cross-functional discussions, drive decisions, manage multiple tasks independently, and work effectively in a matrixed environment.
• Native-level Japanese and fluent English, both written and spoken, are required.

Nice to have

• Bachelor’s or master’s degree; a master’s degree or Business Administration certification is preferred.
• Basic knowledge or certification in digital services, marketing automation, data flows, or third-party service integration.

Culture & Benefits

• Full-time employment in Tokyo, Japan.
• Collaboration with JAPAC, global, local commercial, agency, and global service-center stakeholders.
• Work in a highly matrixed environment with responsibility for external partners and vendors.