VP, Hub Leader

Location: Phoenix, Arizona; candidates must be located in Phoenix or willing to relocate there. Regular commuting to the nearest hub is required for in-person meetings, training, and culture events.

Salary: $150,000–$250,000 annual, plus eligibility for an annual performance-based bonus.

Company

hirify.global is a financial services company operating customer service and global servicing functions.

What you will do

• Lead Operations Servicing Leaders and oversee the successful operation of a 650+ employee Global Servicing team.
• Own hub performance metrics for a service operation handling more than 3.5 million phone calls annually.
• Manage a $35MM annual operating budget covering salaries, benefits, and other expenses.
• Partner with technology and business leaders to optimize and automate customer processes and introduce digital servicing solutions.
• Develop talent, diversity, staffing, and flexible work strategies for the Phoenix hub.
• Maintain crisis management, safety, security, business continuity, and data security protocols across hub and remote work environments.

Requirements

• Bachelor’s degree and at least 8 years of experience in financial services, collections, operations, or a customer service call-center environment; alternatively, 12 years of relevant experience without a degree.
• At least 8 years of supervisory or leadership experience with exempt and non-exempt employees in a large matrixed organization.
• Strong Microsoft Office proficiency, including Word, Excel, PowerPoint, and Outlook.
• Experience analyzing complex data and communicating insights; proficiency with Excel pivot tables and basic formulas.
• Strong written communication and influencing skills.
• Legal authorization to work in the U.S. is required, and the selected candidate must be located in or relocate to Phoenix, Arizona.

Nice to have

• Experience leading large teams across virtual, remote, and physical work environments.
• Strong project management experience developing business or functional initiatives.
• Expertise in collections, operations, consumer banking, customer service, or risk management.
• Experience collaborating across functions, locations, or countries.

Culture & Benefits

• Flexible work options include working from home near a hub or working from an office.
• Inclusive, employee-centric culture focused on engagement, development, and belonging.
• Employee Resource Groups provide opportunities to connect, learn, and grow.
• Background investigation, fingerprinting, drug testing, and compliance with Section 19 of the Federal Deposit Insurance Act are part of onboarding.
• Employment visa sponsorship is not available now or in the future for this position.