Associate Director, Patient Support Services - CRM Business Lead (Healthcare CRM)

Location: Cambridge, MA; onsite. Applications are limited to US and Puerto Rico residents.

Salary: $148,500–$214,500 per year, commensurate with experience.

Company

hirify.global is an R&D-driven, AI-powered biopharmaceutical company developing medicines and vaccines to improve patient outcomes.

What you will do

• Own and maintain the CRM roadmap for Patient Support Services, prioritizing capabilities and enhancements by business value and outcomes.
• Engage stakeholders, gather requirements, and ensure CRM solutions meet operational and business needs.
• Design and document standardized business processes across Patient Support Services programs.
• Participate in CRM design, implementation, user-story development, backlog grooming, sprint planning, and UAT execution.
• Support CRM data management, integration, and migration activities.
• Partner with training teams, vendors, and internal teams to deliver user enablement, troubleshoot issues, and measure CRM impact on the product pipeline.

Requirements

• Bachelor’s degree.
• 5+ years of experience building CRM solutions or working in Patient Support Services, biopharmaceutical, or healthcare environments.
• Strong leadership and analytical skills, with the ability to deliver projects on time and within budget.
• Ability to lead and influence cross-functional and matrix teams without direct authority.
• Strong communication and presentation skills for senior leaders and cross-organizational stakeholders.
• Experience with Salesforce Health Cloud and related ecosystems is beneficial; certification is a plus.

Culture & Benefits

• Work on systems supporting patients and providers receiving life-changing treatments.
• Collaborate across science, medicine, operations, and international functions.
• Participate in an inclusive, high-performing environment focused on innovation and sustainable business improvements.
• Access career development opportunities, stretch roles, and cross-functional mobility.
• Eligible employees may participate in company benefit programs.