Associate - Active Trading Support (Fintech)

Location: New York, NY; hybrid

Company

hirify.global is a fintech company modernizing brokerage infrastructure through a cloud-native clearing and custody platform integrated with central clearing houses and exchanges.

What you will do

• Provide front-line support for a retail active trading platform during market hours.
• Respond to incoming phone calls, platform support cases, and potentially live chat through Pylon.
• Handle platform questions, account issues, PDT inquiries, onboarding, and billing matters.
• Identify and resolve client issues while maintaining clear communication under pressure.
• Escalate execution and trading issues to trade desk specialists.
• Support client onboarding, fund movements, operational inquiries, and account-related requests.

Requirements

• At least 2 years of experience in fintech or brokerage support.
• Professional trading experience or experience in trading support, Operations, or Client Services across equities, options, or futures; futures experience is strongly preferred.
• Strong verbal and written communication, client service skills, attention to detail, and the ability to remain calm under emotional pressure.
• Active Series 7 and Series 63 licenses required.
• Active Series 3 is preferred; if not active, willingness to pass the exam within 3 months of joining is required.

Nice to have

• Experience at a retail trading brokerage.
• Familiarity with retail active trading or professional trading platforms.
• Experience with Pylon or similar support platforms.
• Knowledge of PDT rules, margin mechanics, and order types.

Culture & Benefits

• Fast-paced environment supporting active traders and professional trading groups.
• Work closely with clients, internal teams, and trade desk specialists.
• Hybrid work arrangement.