Customer Support Associate (Fintech)

Location: Salt Lake City, Utah, United States; must be able to come into the Draper office 3–4 days per week. Flexible hours may include starting at 6 AM Mountain Time on some days.

Company

hirify.global is a fintech company modernizing B2B card payments and spend management for commercial fleets, vehicles, and drivers through its hirify.global Fleet and Fuel Card.

What you will do

• Manage customer service activity through relationship-building, product knowledge, real-time responsiveness, and effective execution.
• Implement and onboard new customers, conduct product training, and drive product adoption and retention.
• Understand customer requirements, explain relevant product functionality, and troubleshoot issues primarily by phone, with occasional email and text support.
• Work with Product and Engineering to identify and track enhancement requests.
• Handle escalations, coordinate cross-functional issue resolution, and communicate customer insights internally.

Requirements

• Ability to work from the Salt Lake City area and attend the Draper office 3–4 days per week.
• Ability to work flexible hours, including starts at 6 AM Mountain Time on some days.
• Excellent written and verbal communication skills.
• Strategic thinking, problem-solving, prioritization, and adaptability in a fast-paced environment.
• Service-oriented mindset, initiative, high energy, and strong customer focus.

Culture & Benefits

• Growth and career development opportunities within a growing Utah organization.
• Medical, dental, and vision insurance.
• Flexible paid time off, including vacation, personal well-being time, and paid holidays.
• Paid parental leave and a $500 annual education stipend.
• Company-sponsored 401(k), financial wellness resources, and access to an equity tax advisory service.
• $400 home office accessories allowance and free lunch every Friday.