Director, Groups & Events (Travel)

Location: Remote - US

Base pay range: $166,855–$230,900 USD per year. Total compensation may also include equity and variable pay.

Company

hirify.global is a travel and spend management platform for businesses and groups, providing booking, payment, pricing, and travel-support technology.

What you will do

• Lead and develop the Groups Contracts and Groups Bookings teams, owning performance, culture, and daily operations.
• Act as a hands-on player/coach across group inquiries, contract execution, booking confirmation, and post-travel support.
• Drive continuous improvement through QA audits, coaching, SOP updates, retraining, and root-cause analysis.
• Establish and manage operational metrics including booking conversion, L90 median timing, QA scores, SLA performance, and client satisfaction.
• Manage BPO vendor performance, quality standards, performance reviews, escalations, contracts, and operational transitions.
• Resolve complex group contracts and high-stakes client issues while partnering with Sales, Account Management, Finance, and Member Support leadership.

Requirements

• 12+ years of experience in travel operations, group travel support, or a closely related field, including at least 5 years in a director-level or senior leadership role.
• Hands-on expertise in group travel bookings and contract management.
• Proven BPO and contact center management experience, including vendor performance, quality calibration, commercial negotiations, and transitions.
• Experience managing 24/7 or extended-hours operations, including shift structures, coverage models, and escalation protocols.
• Experience applying Lean, Six Sigma, or equivalent process-improvement methods to achieve measurable results.
• Strong people leadership, operational judgment, attention to detail, and cross-functional communication skills.

Nice to have

• Experience with GDS platforms such as Travelport or Sabre in group or corporate travel.
• Experience building or scaling a groups support function.
• Familiarity with RFP management, room-block logistics, hotel commission tracking, or premium support models.
• Lean Six Sigma certification or an equivalent process-improvement credential.

Culture & Benefits

• High-growth environment with significant ownership, visibility, and executive support.
• Hybrid-hub model supporting office-based and fully remote work environments according to role needs and location.
• Competitive compensation with potential bonuses, commissions, equity, and variable pay.
• Benefits vary based on employment type and location.

Hiring process

• Applications are accepted through December 31, 2026, or until the role is filled; applications may be reviewed before the deadline.
• Recruiting will provide the complete compensation package during the process.