Process & Journey Manager

Location: Nordic position based in Stockholm, Oslo, Espoo, Turku, or Copenhagen; hybrid workplace with some travel within the Nordics.

Company

hirify.global is an insurance company focused on making insurance simpler, smarter, and more connected across customer channels.

What you will do

• Drive, model, implement, and standardize technical and end-to-end processes across channels and platforms.
• Manage end-to-end customer journey orchestration within CRM and digital platforms.
• Use process mining, customer data, and journey insights to identify friction, inefficiencies, and improvement opportunities.
• Support delivery teams by mapping, diagnosing, and improving processes and journeys during initiatives and change projects.
• Drive implementation of the customer lifecycle model across channels, processes, and digital platforms.
• Engage stakeholders, facilitate adoption, and embed new ways of working across teams.

Requirements

• Documented experience in process development, journey management, business architecture, or digital transformation.
• Ability to connect technology and business needs and improve end-to-end efficiency and effectiveness.
• Strong understanding of process models, established practices, and systems thinking.
• Proficiency with CRM and data platforms, with strong data literacy and the ability to analyze and model processes using SQL or other programming languages.
• Fluency in English, verbal and written.
• Bachelor’s or master’s degree in economics, business administration, information systems, or a related field, plus experience with agile methodologies.

Culture & Benefits

• Inclusive work environment where everyone is welcome.
• Career and development opportunities within a leading Nordic insurance company.
• Agile operating model and collaboration in cross-functional teams.
• Hybrid workplace possibility and social activities.
• Lunch benefit, wellness allowance, sports activities, and insurance benefits.

Hiring process

• Screening and interviews begin immediately.
• Applications are accepted until 16 September 2026, and the position will be filled when a suitable candidate is found.
• Applicants should attach a CV.