Tech Systems/Support Analyst (Portuguese)

Location: Remote/home-based in Lisbon, Portugal

Company

A global provider of clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Provide first-level technical assistance and resources to clinical trials personnel and internal or external customers.
• Communicate with end users to clarify requirements and gather information.
• Resolve routine technical and operational issues and escalate complex cases to the appropriate support area.
• Maintain call and support information in a database using commercial software.
• Support monthly chargeback reports when required.
• Schedule configuration and installation of PC workstation hardware and software when required.

Requirements

• Native Portuguese speaker.
• Proficiency in an additional European language.
• Associate's degree in Computer Science or equivalent technical training.
• One year of related experience or training, or an equivalent combination of education and experience.
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components, or experience in customer service.
• Ability to analyze information and resolve routine problems.

Culture & Benefits

• Work in a global healthcare and clinical research environment.
• Access to advanced technology, large datasets, and analytics tools.
• Opportunities to develop across diverse geographies, capabilities, therapeutic areas, and information and technology disciplines.
• Inclusive and respectful workplace culture focused on diversity, belonging, and equal opportunity.