Senior Research Manager (Consumer Research)

Location: Milan, Metropolitan City of Milan, Italy

Company

SAM is an international sensory and consumer research company within the Eurofins Group, serving food, beverage, cosmetics, personal care, and other consumer product industries.

What you will do

• Manage key client accounts and relationships for complex or strategic clients.
• Autonomously manage, implement, and coordinate complex sensory and consumer research projects.
• Translate client briefs into study proposals, research methodologies, estimates, and technical specifications.
• Negotiate contracts and ensure projects meet objectives, quality standards, deadlines, and budgets.
• Write reports, present results, and provide relevant recommendations.
• Support account revenue targets, collaborate with data, sensory, and field teams, and contribute to training and mentoring.

Requirements

• Higher education with knowledge of market research and/or sensory research.
• At least 5 years of experience in sensory and consumer research, with the ability to manage projects independently.
• Knowledge of food and/or cosmetic products, quantitative and qualitative consumer research methodologies, sensory methodologies, and statistics.
• Excellent written and oral communication skills in English and Italian.
• Proficiency in Microsoft Word, Excel, PowerPoint, and related MS Office tools.
• Strong organisational, planning, prioritisation, responsiveness, and proactive problem-solving skills.

Culture & Benefits

• Work with sensory scientists, food technologists, statisticians, psychologists, sociologists, strategists, marketeers, field managers, and technicians.
• Collaborate with international research facilities and approved partners covering more than 65 countries.
• Access support and development throughout the career.
• Contribute ideas and expertise to the future of sensory and consumer research.