Care Navigator (PRN)

Location: Remote; part-time availability required from 9am–6pm EST

Company

hirify.global develops digital behavioral health platforms that identify population risk, connect individuals with acuity-specific resources, and help healthcare organizations improve care outcomes.

What you will do

• Assist patients by phone with connecting to appropriate mental health care.
• Collect information about patient needs and preferences and escalate care-related issues when appropriate.
• Support providers and case managers with patient referrals and resolve referral-submission issues.
• Document patient and provider interactions and complete administrative tasks for the Care Navigation team.
• Use Quartet technology, messaging, workflows, and product knowledge to route patients to the right care.
• Collaborate with Care Navigators, clinicians, Network Success Managers, and Provider Support Specialists to improve patient outcomes.

Requirements

• 2+ years of experience in an inbound call center and/or administrative assistant role.
• Ability to adapt quickly to tactical changes in a fast-paced environment.
• Compassionate and confident communication with patients experiencing behavioral health needs.
• Strong critical thinking, organization, thoroughness, and task-management skills.
• Familiarity with Google Suite.
• Quiet, confidential, and secure remote work environment required.

Nice to have

• Healthcare, customer care, or care coordination experience.
• Mental healthcare background.
• Associate’s Degree.
• Spanish or Portuguese language skills.
• Experience using Salesforce.

Culture & Benefits

• Flexible, agile, and fast-paced work environment.
• Opportunity to contribute to behavioral and physical healthcare integration.
• Work focused on meaningful impact for patients and providers.
• HIPAA-compliant information security practices.
• Commitment to equal opportunity and reasonable accommodation for applicants with disabilities.