Member Contact Center Consultant (Financial Services)

Location: Remote; Monday–Wednesday and Friday, 8:00 a.m.–4:30 p.m. CST, and Thursday, 7:45 a.m.–4:15 p.m. CST

Company

hirify.global is a member-focused cooperative serving members across all 50 states and returning profits to member-owners through competitive checking, deposit, and loan products.

What you will do

• Provide omnichannel assistance to members and prospective members across online banking, payment options, debit cards, and other credit union services.
• Resolve member questions and concerns while creating positive experiences through active listening, probing questions, and de-escalation.
• Protect confidential member information and assets by following risk mitigation procedures, policies, and regulations.
• Document member interactions and call histories accurately while meeting interaction and quality assurance metrics.
• Educate members about products and services and coordinate with other departments to provide complete answers.
• Participate in departmental projects and maintain current knowledge of credit union processes and procedures.

Requirements

• Remote position with a required 40-hour weekly schedule during CST business hours.
• At least one year of related experience.
• Excellent listening, verbal, and written communication skills.
• Ability to multitask, remain composed under pressure, and maintain professionalism.
• Ability to follow established procedures, policies, and regulations under close supervision.
• Strong computer skills, including experience with Windows, internet tools, and databases.

Culture & Benefits

• Collaborative, high-performance environment focused on employee development and service excellence.
• 20 days of paid time off, 10 paid holidays, and 16 hours of paid volunteer time off.
• 401(k) retirement plan with up to a 6% employer match.
• Health, dental, vision, life, short-term disability, and long-term disability insurance, plus an HSA with employer contributions.
• Tuition reimbursement of $4,000–$7,000 per calendar year and an annual professional development stipend.