Customer Support Associate (B2B Payments)

Location: Vilnius, Lithuania; hybrid work with onsite attendance 2–3 times per week. Working hours are Monday to Friday, 11:00–19:30. Work from abroad is available for up to 60 days per year.

Salary: from €2,100 gross per month, plus an additional Polish language bonus.

Company

hirify.global is a global B2B cross-border payments company providing technology-led payment solutions to more than 30,000 customers.

What you will do

• Handle inbound and outbound customer interactions across phone, email, case management, and digital channels.
• Resolve customer enquiries, payment issues, account issues, and complaints using established procedures and product knowledge.
• Process customer requests and transactions accurately while maintaining complete records.
• Drive First Contact Resolution and meet service, quality, and productivity targets.
• Apply problem-solving and conflict-resolution skills, escalating complex cases when necessary.
• Collaborate with internal stakeholders, support continuous improvement, and contribute to team knowledge sharing and onboarding.

Requirements

• At least 1 year of experience in customer support, customer service, or a contact center environment.
• Permanent legal right to work in Lithuania without visa sponsorship or future visa support.
• Strong written and verbal English communication skills, including the ability to explain complex or regulated information clearly.
• Ability to follow procedures while applying judgment to resolve multi-step issues.
• Strong problem-solving, conflict-resolution, professionalism, resilience, and customer-focus skills.
• Proficiency with standard business systems and tools.

Nice to have

• Polish language capability; an additional language bonus is available.
• Multilingual capability.

Culture & Benefits

• Flexible hybrid approach with 6–10 days per month in the office.
• Health, disability, and life insurance.
• Paid holidays, time off, and leave for major life events.
• Three wellness days per year.
• Five paid volunteering days per year.
• Career growth and development opportunities in a global organization.