IT Help Desk Specialist

Location: San Mateo, California, United States; full-time work in the headquarters office, Monday-Friday

Base rate: $28.00-$33.00 per hour plus benefits

Company

hirify.global develops personalized learning products used by millions of learners and educators, including IXL.com, Rosetta Stone, Wyzant, and Teachers Pay Teachers.

What you will do

• Provide advanced technical support and mentorship to help desk specialists.
• Deliver timely, professional, and effective internal technical assistance.
• Deploy, maintain, troubleshoot, and support software, hardware, and operating systems across macOS, Windows, and Linux.
• Resolve complex support tickets involving hardware, software, and malware.
• Administer Google Workspace, the Vonage phone system, Entra ID, and other office-wide systems.
• Improve documentation and training resources and support technology integration across business units during mergers and acquisitions.

Requirements

• Bachelor’s degree in computer information systems or a related field.
• 3-5 years of help desk support experience.
• Experience managing conference rooms and A/V equipment.
• Strong written and spoken communication skills.
• Ability to prioritize tasks, use resources effectively, and drive process improvement.
• Customer-centric approach and enthusiasm for helping others.

Culture & Benefits

• Benefits are included with the full-time position.
• Collaborative culture with open exchange of ideas.
• Work environment focused on kindness, respect, diversity, and inclusion.
• Mission-driven work improving education through technology.