Field Operations Specialist (Revenue Operations)

Location: Los Angeles, California, United States. Remote work is available, with onsite visits and 15–20% travel required.

Base salary: $71,500 per year, plus a discretionary bonus and total rewards package.

Company

hirify.global operates a technology marketplace that connects drivers seeking parking with parking operators and helps optimize parking businesses.

What you will do

• Analyze customer and operator feedback, identify trends, and convert findings into actionable operational improvements.
• Develop workflows and technical solutions that improve customer and operator experiences and reduce support issues.
• Partner with Revenue Growth Managers, Regional Managers, Sales Enablement, Customer Service, and Revenue teams to coordinate operator communications.
• Create narratives and recommendations that help parking operators understand the value of improving the customer parking experience.
• Conduct occasional onsite evaluations of access systems, facility conditions, and user-facing information.
• Coordinate signage installation and ordering with contractors, support in-market initiatives, and maintain supply and parking quality metrics.

Requirements

• Bachelor’s degree preferred, or equivalent experience.
• 1–3 years of experience in customer-facing, client-facing, support, account management, or operations roles.
• Strong problem-solving, analytical, communication, organizational, and independent-working skills.
• Experience working effectively in a fast-paced and changing environment.
• Valid driver’s license and access to a vehicle.
• Must be legally authorized to work in the United States and must not require visa sponsorship now or in the future.

Nice to have

• Experience with Salesforce CRM.
• Experience with Looker or other business intelligence tools.
• Experience with G Suite, including My Maps.

Culture & Benefits

• Medical, dental, and vision premium contributions, company-sponsored life insurance, short-term disability, and AD&D coverage.
• 401(k) with company match and immediate vesting, comprehensive leave policies, and flexible PTO.
• Udemy access, a personal learning budget, mentorship, leadership development, and internal learning programs.
• Annual parking stipend and wellness programs supporting physical and mental wellbeing.
• Employee Resource Groups and allyship initiatives supporting an inclusive workplace.