Support Enablement Engineer (Networking and Security)

Location: Tel Aviv District, Israel

Company

hirify.global develops a cloud-delivered platform that converges enterprise networking and security through a SASE architecture.

What you will do

• Advocate for support and customer needs with R&D and Product teams during feature development and for existing technologies.
• Analyze support inquiries and challenges, act as a technical focal point, and close knowledge gaps.
• Build troubleshooting practices that reduce ticket resolution time and improve support performance.
• Deliver technical content and knowledge-sharing initiatives for the global Support team.
• Create technical guidance explaining product features and their operation.
• Design onboarding and ongoing training content for Support Engineers.

Requirements

• At least 2 years of experience as a Tier 2–3 Support Engineer in a web, networking, or information security company, or equivalent experience as a Technical Account Manager or Pre-Sales Engineer.
• Required experience with networking or security software solutions, including networking, TCP/IP, firewalls, and proxy servers.
• Strong English communication skills are required, both verbal and written.
• Excellent communication and presentation skills, with the ability to explain complex topics to different audiences.
• Strong troubleshooting abilities and experience investigating complex technical problems in real production environments.
• Ability to provide constructive feedback and advocate for customer, partner, and support needs across departments.

Nice to have

• Experience working in Knowledge Management or a Knowledge team.
• Experience creating technical guides and knowledge-base articles.

Culture & Benefits

• Collaboration with R&D, Product, and global Support teams.
• Work focused on cloud networking, enterprise security, and SASE technology.
• Emphasis on clear communication, constructive feedback, responsibility, organization, and teamwork.