Technical Support Engineer

Location: Hybrid onsite in Caesarea, Israel; after the initial ramp-up and training period, two days per week can be worked from home.

Company

hirify.global develops an AI video security platform that analyzes visual data to improve security, safety, and operational response.

What you will do

• Own end-to-end troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
• Identify root causes, resolve system and network issues, and mitigate recurring risks.
• Deploy and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
• Configure routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
• Monitor performance, lead incident response, and maintain availability for real-time video streaming and AI workloads.
• Partner with Engineering, QA, and Product on defect investigation, validation, hardware and software testing, automation, and technical documentation.

Requirements

• 1–3 years of experience in technical support, systems engineering, or IT operations.
• Bachelor’s degree in Computer Science, Networking, Systems Engineering, or a related field.
• Strong knowledge of network protocols and infrastructure, including TCP/IP, DNS, DHCP, VLANs, NAT, TLS, PoE, Ethernet, firewalls, routers, and switches.
• Ability to troubleshoot under pressure with urgency and precision.
• Strong analytical and documentation skills.

Nice to have

• Experience supporting IP camera systems or edge-connected devices.
• Familiarity with Linux-based systems.
• Python or similar scripting and automation experience.
• CCNA, Network+, Security+, or another relevant certification.

Culture & Benefits

• Small, dynamic teams with significant ownership and direct product influence.
• Hybrid flexibility with two remote workdays per week after ramp-up.
• Meaningful equity in a fast-growing startup.
• Competitive compensation, a food allowance, annual vacation, sick leave from day one, and observed holidays.
• Study fund, modern office, technical equipment, stocked kitchen, and home-office support.

Hiring process

• 30-minute conversation with the Talent Team.
• One-hour take-home assignment and 45-minute technical panel.
• 30-minute Hiring Manager interview followed by a 30-minute HR interview.