System Operator (Japanese)

Location: Gurugram, India

Company

hirify.global operates and modernizes mission-critical technology systems for leading businesses.

What you will do

• Analyze system problems and technical issues and provide timely solutions.
• Test, modify, automate, and integrate IT systems across different platforms.
• Support IT infrastructure planning and operational execution.
• Document systems and technical solutions for project hand-offs.
• Identify technical and timeline risks and manage client expectations.
• Communicate with clients, conduct negotiations, and explain technical information to non-technical stakeholders.

Requirements

• At least 3 years of experience in a similar role, preferably in an IT or technical environment.
• Fluent Japanese, JLPT N3 or above, and fluent English are required, including written and verbal communication.
• Proficiency in IT systems, networks, hardware, software, and troubleshooting.
• Experience with client communication and negotiations.
• Excellent Japanese translation and interpretation skills.
• Hands-on experience with Scrum or project management and IT service management tools such as ServiceNow or Jira.

Nice to have

• JLPT N2 or above.
• Experience with cloud environments, databases, or programming languages.
• Experience working with Japanese clients or in a multicultural team.
• Strong ability to work independently and manage multiple tasks and deadlines.

Culture & Benefits

• Hybrid-friendly culture focused on employee well-being and inclusion.
• Be Well programs supporting financial, mental, physical, and social health.
• Access to certifications from Microsoft, Google, and Amazon.
• Personalized development goals, coaching, continuous feedback, and hands-on learning.
• Career growth opportunities toward architecture or distinguished engineering paths.