Service Delivery Coordinator (Azure Virtual Desktop)

Location: Sofia, Bulgaria; the work model prioritizes in-person collaboration.

Company

hirify.global is a Fortune 500 global IT services provider delivering technical solutions across industries and geographies.

What you will do

• Coordinate service delivery activities for Azure Virtual Desktop and related infrastructure services.
• Act as the main point of contact between clients, service management functions, and technical support teams.
• Monitor service performance, service levels, operational KPIs, and customer issues.
• Coordinate incident management, escalations, service recovery, and major incident communications.
• Support problem, change, availability, service continuity, governance, and operational documentation activities.
• Prepare service reports and contribute to continuous service improvement and operational excellence initiatives.

Requirements

• 2–4 years of experience in service delivery, service management, IT operations, or a similar role.
• Good understanding of ITIL processes, including incident, problem, change, and service continuity management.
• Experience coordinating incidents, service requests, escalations, and activities across multiple technical teams.
• Strong client-facing communication, stakeholder management, organizational, and prioritization skills.
• Working knowledge of Microsoft Azure and Azure Virtual Desktop, including host pools, session hosts, application groups, workspaces, and user access.
• Fluent English, written and spoken, is required. General understanding of Microsoft Entra ID, Active Directory, endpoint management, networking, monitoring, and access management is also expected.

Nice to have

• Experience supporting cloud-based infrastructure or workplace services.
• Familiarity with FSLogix, PowerShell, Azure automation, and Azure monitoring and reporting tools.
• Azure Fundamentals (AZ-900) or ITIL certification.
• Experience with global clients, geographically distributed teams, or VDI technologies beyond AVD.

Culture & Benefits

• 24 days of paid vacation, medical and life insurance, and monthly food vouchers.
• Premium learning platforms, company-sponsored certifications, and continuous development opportunities.
• Employee recognition and referral programs, employee discounts, and 24/7 wellbeing support for employees and their families.
• International work environment with a focus on collaboration, inclusion, community initiatives, and in-person cooperation with flexibility for individual work styles.

Hiring process

• Submit a CV in English.
• Only shortlisted candidates will be contacted.