Lead IT Specialist (Healthcare)

Location: On-site in Irving, TX, United States of America

Annual base pay range: $41,700.00–$104,200.00. Actual pay may vary by qualifications, location, and schedule; incentives, bonuses, and benefits may also apply.

Company

IQVIA provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Provide advanced, client-facing technical support through calls, email, tickets, remote support, and onsite interactions.
• Resolve complex workstation, server, network, application, and healthcare systems issues using structured troubleshooting methods.
• Install, configure, maintain, and deploy desktop and laptop software and hardware.
• Administer Active Directory accounts and security groups, Exchange mailboxes, network drives, printers, and IT assets.
• Monitor server backups, maintain documentation and service tickets, and coordinate with vendors and clients on technical progress and outages.
• Coordinate team activities, prioritize workloads, manage escalations, mentor IT staff, and support IT projects and departmental initiatives.

Requirements

• Associate's degree in Information Technology or a related field required; bachelor's degree preferred.
• At least 5 years of help desk or similar experience.
• IT management experience required.
• Experience supporting healthcare systems, including electronic medical records, imaging systems, and document management.
• Knowledge of healthcare programs and regulations, including HIPAA, CFR Part 11, and GDPR.
• Technical experience with Windows workstation repair, maintenance, malware removal, deployment, network configuration, RDP, Citrix, Office 365, server backups, wireless connectivity, mobile devices, Exchange, Active Directory, network drives, printers, and network connectivity troubleshooting.
• Ability to work occasional nights, weekends, holidays, or other schedules after clinic hours when required.

Nice to have

• CompTIA certification.
• Microsoft Technology Associate certification.
• Microsoft MCSA certification.
• Citrix certification.

Culture & Benefits

• Mission-driven clinical research environment focused on collaboration, communication, precision, and patient safety.
• Equal opportunity employment environment.
• Health and welfare benefits may be available depending on the position, along with potential incentive plans or bonuses.
• Work may require schedule flexibility for nights, weekends, and holidays.

Hiring process

• All application information and credentials must be truthful and complete; false statements, misrepresentations, or material omissions may result in immediate disqualification or termination.