Global Project Lead/Customer Service (ERP)

Location: Chiyoda, Tokyo, Japan

Company

Johnson & Johnson MedTech develops healthcare and medical technology solutions focused on improving treatment and patient outcomes.

What you will do

• Define the Japan project schedule and transition plan with the global ERP platform transformation team.
• Lead the Japan cross-functional team through application and process impact assessment, solution confirmation, BAT/UAT, and system and business cutover.
• Map existing work processes to the next-generation ERP platform and coordinate agreement on Japan-specific requirements.
• Transform call center operations toward activities that support sales creation and customer growth.
• Identify and automate non-value-added call center tasks to increase capacity for revenue-generating initiatives.
• Improve order management accuracy and productivity while expanding customer orders through EDI instead of fax and phone calls.

Requirements

• Experience leading cross-functional projects and coordinating key milestones.
• Ability to manage ERP transition planning, process mapping, solution alignment, testing, and cutover activities.
• Ability to collaborate with global, regional, commercial, call center, and order management stakeholders.
• Focus on customer service improvement, operational efficiency, automation, and revenue creation.

Culture & Benefits

• Full-time professional role within a global healthcare and MedTech organization.
• Inclusive work environment that respects individual differences, diversity, dignity, and employee contributions.
• Opportunity to contribute to healthcare innovation and operational transformation.