Provider Inquiries Representative PT / FR / DEU / ITA (Multilingual Healthcare Support)

Location: Madrid, Spain

Company

Cigna Healthcare, a division of hirify.global, supports customers and healthcare partners throughout the healthcare system.

What you will do

• Support healthcare partners, including hospitals and clinics, with daily and monthly inquiries.
• Manage provider account relationships throughout onboarding and ongoing interactions with Cigna.
• Guide providers through Cigna’s operating model and assist with claims and payment-related inquiries.
• Resolve complex provider complaints in partnership with Provider Services Organization and Cigna stakeholders.
• Collaborate with peers and stakeholders positioned across the globe.

Requirements

• Bachelor’s degree or equivalent experience; translation and interpreting, foreign languages, or accounting studies are highly valued.
• English at C1 level is required.
• Portuguese, French, German, and/or Italian at B2 level is required.
• Strong communication, decision-making, accuracy, discipline, efficiency, and teamwork skills.
• Ability to learn and use office applications and handle confidential medical information discreetly.

Culture & Benefits

• Work within a global Provider Services Organization.
• Collaborate with international peers and stakeholders.
• Support a healthcare mission focused on improving customer health and vitality.