Client Success Partner

Location: UK-based, hybrid, with regular travel to client venues and Boxbar’s Wakefield headquarters. Regular UK travel is required, with an event-led working pattern that may include evenings and weekends.

Salary: £50,000–£60,000 per year, plus car allowance and bonus.

Company

hirify.global develops technology for bar, beverage, hospitality, venue, and live-event operations.

What you will do

• Create and maintain Client Success Plans covering objectives, operational measures, adoption, satisfaction, risks, and actions.
• Coordinate post-sale onboarding, implementation handover, client training, documentation, and activation readiness.
• Support major client activations, coordinate communication and issue resolution, and lead post-activation reviews.
• Monitor throughput, availability, utilisation, transaction performance, service speed, and operational adoption.
• Build relationships with operational stakeholders, manage client health, and coordinate recovery plans for at-risk outcomes.
• Identify expansion opportunities and provide Partnerships with operational data, client feedback, and success evidence without making commercial commitments.

Requirements

• Experience in customer success, account delivery, client operations, service delivery, or operational account management.
• Experience supporting complex clients in live or operationally demanding environments.
• Strong coordination, stakeholder-management, written reporting, and communication skills.
• Ability to translate client objectives into practical delivery plans and identify improvement actions from performance data.
• Confidence managing issues and difficult client conversations across multiple accounts and activations.
• Willingness to travel regularly in the UK and work evenings or weekends when required by client events.

Nice to have

• Experience in venues, stadiums, arenas, festivals, hospitality, or live events.
• Experience supporting hardware, technology, or physical product deployments.
• Knowledge of beverage, bar, concessions, or hospitality operations.
• Experience with operational data, dashboards, or service-management systems.
• Experience coordinating technical and non-technical teams in a high-growth or international business.

Culture & Benefits

• Full-time, permanent employment.
• Hybrid work combining remote work with in-person attendance at the Wakefield headquarters and client venues.
• Car allowance and performance bonus in addition to the base salary.
• Cross-functional collaboration with Operations, Project Management, Product, Technical, Engineering, Training, and Commercial teams.
• Work focused on measurable client outcomes, reliability, continuous improvement, and customer experience.