Title Operations Supervisor (Remote)

Location: Remote within the USA, New York, Rochester

Salary: $64,300–$85,700 annually

Company

hirify.global provides title and escrow production support across mortgage services, commercial, direct, and agency divisions.

What you will do

• Supervise day-to-day title production operations supporting transactions across New York counties.
• Delegate tasks, manage workflow, recommend staffing needs, and provide personnel management support.
• Participate in interviewing, hiring recommendations, performance reviews, coaching, and disciplinary actions.
• Identify training needs and drive cross-training initiatives to improve organizational flexibility.
• Implement processes and metrics to improve customer service, quality, turnaround time, and productivity.
• Monitor production systems and databases, solve operational problems, and provide status updates and performance reports.

Requirements

• Bachelor’s degree or an equivalent combination of education and experience.
• 3–5 years of directly related experience.
• 2+ years of experience in a lead or supervisory role.
• Knowledge of company policies, contract coverage, compliance requirements, and contract interpretation.
• Proficiency in Microsoft Office, especially Microsoft Excel, with solid technical knowledge of systems and appliances.
• Ability to communicate clearly, enforce quality and compliance processes, and maintain effective departmental relationships.

Culture & Benefits

• Inclusive, people-first workplace focused on employee support and professional growth.
• Medical, dental, and vision coverage based on eligibility.
• 401(k), paid time off, and paid sick leave.
• Employee stock purchase plan and additional benefits.