User Support Analyst, Treasury, SaaS

Location: Jacksonville, Florida, United States — hybrid, with three days in-office and two days virtual

Company

hirify.global provides financial services and technology solutions, including the Treasury and Risk Manager – Integrity Edition SaaS platform.

What you will do

• Contribute to the direction and improvement of user support services.
• Analyze client issues and ensure timely resolution.
• Maintain communication with regional support teams and manage client expectations.
• Collaborate with product management, product development, engineering, and other departments to communicate user feedback.
• Work with development teams on issue resolution and identify improvements for clients and the product.

Requirements

• Understanding of corporate treasury.
• Strong attention to detail.
• Analytical and problem-solving skills for complex issues.
• Ability to communicate technical and functional concepts concisely and effectively.
• Current and future visa sponsorship are not available for this position.

Nice to have

• Thorough knowledge of Integrity SaaS.
• SQL analysis skills.
• Dynatrace knowledge.
• Technical understanding of SaaS environments.

Culture & Benefits

• Competitive salary and benefits.
• Collaborative, flexible, and respectful work environment.
• Varied and challenging work supporting technical skill development.
• Opportunity to work on relevant issues in financial services and technology.