Principal Engineer, Software Engineering - Development Operations (DevOps)

Location: Bangalore, India; hybrid work with a minimum of three in-office days per week

Company

hirify.global develops automotive, lifestyle, and digital transformation technologies, including connected vehicle platforms and integrated in-vehicle systems.

What you will do

• Serve as the technical focal point for customer issues and internal second-level escalations.
• Lead P0/P1 incident triage bridges, resolve assigned cases within SLAs, and perform root cause analysis.
• Provide technical guidance for connected vehicle products and develop support, troubleshooting, and monitoring practices.
• Act as a liaison between clients, service engineering, product development, and support teams.
• Analyze recurring issues, define tooling and process improvements, and create technical documentation.
• Mentor second-tier personnel and participate in customer workshops and solution presentations.

Requirements

• B.Tech, B.E., or M.Tech degree in Electronics and Communication or Computer Science.
• 10–15 years of experience in IT services and a strong technical support background.
• Experience with AWS-based automotive IoT solutions and cloud environments including AWS, Azure, and Tencent.
• Knowledge of HiveMQ, Kafka, MQTT, Kubernetes, Docker, and scripting with Python, Ruby, or Perl.
• Database experience with AWS DocumentDB, MongoDB, Mongo Atlas, PostgreSQL, and Elasticsearch queries.
• Knowledge of monitoring, logging, networking, VPNs, CIDR blocks, subnets, certificates, and security groups.

Nice to have

• ITIL-based service management planning, standard processes, and performance management.
• Experience managing cross-functional teams and influencing stakeholders in complex environments.
• Experience providing technical expertise for 24/7 support operations.
• Strong verbal and written communication, negotiation, and service management skills.

Culture & Benefits

• Flexible hybrid schedule with at least three in-office days per week.
• Flexible working hours aligned with customer time zones.
• 24/7 on-call duty and stretch hours when P0/P1 incidents are in progress.
• Training through hirify.global University, tuition reimbursement, and wellness benefits.
• Employee recognition programs and an inclusive environment supporting professional development.