Associate Director, Customer Engagement (Life Sciences)

Location: Princeton, NJ, United States

Salary: $156,000–$234,000 annually, plus an annual discretionary performance bonus.

Company

hirify.global is a strategic commercialization partner for life sciences, providing evidence-based consulting solutions, data, benchmarking tools, and insights.

What you will do

• Lead customer engagement and omnichannel strategy projects for pharmaceutical and biotech clients.
• Develop client relationships, source new business, manage accounts, and achieve revenue and delivery objectives.
• Lead client discussions and presentations while overseeing project implementation, deliverables, quality, budgets, and resource allocation.
• Provide thought leadership in customer engagement strategy, commercial and medical omnichannel operations, and related therapeutic or practice areas.
• Develop proposals and respond to RFPs for customer engagement, omnichannel, and broader commercialization opportunities.
• Manage, mentor, and support the professional development of consulting staff and supervisors.

Requirements

• 8+ years of experience as a top performer in a top-tier biopharmaceutical or pharmaceutical strategy consulting firm, or in relevant omnichannel and digital transformation roles within pharma or biotech.
• 5–7 years of customer engagement, omnichannel, HCP marketing, or analytics experience in consulting or healthcare.
• Experience with patient finding, HCP segmentation, customer engagement roadmaps, benchmarking, organizational design, activation and engagement plans, advanced analytics, AI, and technology solutions.
• Strong quantitative, communication, interpersonal, project-management, client-development, team-management, and staff-development skills.
• Proficiency with pharma datasets including sales, claims, promotional, CRM, Speaker Programs, Congresses, and PubMed data.
• Advanced proficiency in Microsoft Office and other consulting-related software; a demonstrated interest in life sciences and an advanced life-science degree are preferred.

Culture & Benefits

• Leadership role within a growing Customer Engagement Center of Excellence.
• Opportunity to use data, insights, benchmarking, AI, and technology to improve customer engagement outcomes.
• Performance-based annual discretionary bonus in addition to base salary.
• Commitment to diversity, equity, inclusion, and a workplace free from discrimination and harassment.