Senior Client Service Representative in Alternatives Custody Team (Krakow, Cash) (Alternative Investments)

Location: Kraków, Poland; hybrid schedule with 3 days per week in the office, or 2 days for a parent of a child up to 4 years old

Company

hirify.global is a global financial services firm providing investor services, capital partner services, specialist expertise, and technology solutions.

What you will do

• Independently resolve and oversee client inquiries related to cash management.
• Advise clients on cash transfers and provide balances, standing settlement instructions, and SWIFT copies according to procedures.
• Act as the primary contact for clients, account managers, client service managers, and client service groups through email and phone.
• Proactively manage inquiry resolution, provide updates, and monitor client satisfaction.
• Identify potential payment settlement issues and escalate them appropriately.
• Act as a role model and trainer for less experienced team members and review escalations with the supervisor or team lead.

Requirements

• Academic degree, preferably in finance or economics.
• At least 2–3 years of professional experience in finance or a similar field.
• English proficiency at B2+/C1 level.
• Strong organization, attention to detail, analytical thinking, problem-solving, and relationship management skills.
• Strong verbal and written communication skills with the ability to prioritize multiple assignments.
• Ability to work in a client-driven, deadline-oriented environment.

Nice to have

• Knowledge of alternative funds, account setup, cash processing, and account maintenance systems.
• Comprehensive knowledge of Excel.

Culture & Benefits

• Private medical care and life insurance.
• Employee Assistance Program with confidential counseling for employees and their families.
• Professional training and qualification support.
• Wellbeing Program and Online Social Fund benefit platform.
• One Culture Celebration Day and one Community Service Day in addition to standard paid vacation.
• Onboarding, social, sports, and integration events.