Customer Excellence Representative - International Customer Operations

Location: Kallo, Antwerp, Belgium; hybrid model with Tuesday as the fixed office day and two additional office days selected with the team. Existing eligibility to work in Belgium and the ability to commute to Kallo are required.

Annual base salary: €49,680–€77,625, with a midpoint of approximately €62,000. Annual bonus target: 4%.

Company

A chemistry manufacturing company developing products and technologies for clean energy, advanced electronics, cooling, paints, coatings, and other industrial applications.

What you will do

• Serve as the primary contact for external customers, distributors, and prospective customers.
• Manage customer inquiries and orders end to end, including complex and export orders.
• Monitor open orders, resolve delivery issues, and communicate delays caused by product availability or transportation.
• Coordinate consignment stock replenishment, inventory, invoicing, counts, and reconciliation.
• Process customer complaints and returns, perform quality checks, and follow up on corrective actions.
• Support transport and export processes, documentation, desk procedures, and backup coverage for the team.

Requirements

• Bachelor’s degree or equivalent bachelor’s-level profile.
• 3–6 years of relevant experience in B2B customer service, customer operations, order management, or a related field.
• Experience managing customer orders or inquiries from beginning to end.
• Fluency in Dutch and English, plus fluency in French or German.
• Strong communication, planning, organization, problem-solving, customer service, and attention-to-detail skills.
• Existing eligibility to work in Belgium and the ability to commute to Kallo are required.

Nice to have

• Arabic language skills.
• Experience with automotive customers, original equipment manufacturers, or international B2B customer service.
• Experience with SAP, EDI orders, logistics, warehousing, supply-chain coordination, or dangerous-goods processes.
• Knowledge of European export flows, transport documentation, or the chemical and other regulated industries.

Culture & Benefits

• Permanent employment contract with a 40-hour working week.
• Hybrid working model with flexible starting time between 07:00 and 09:30.
• Meal vouchers, phone and hospitalisation insurance, commuter benefits, and an employee stock purchase programme.
• Learning and development opportunities, inclusion and diversity initiatives, and a company-paid volunteer day.
• No regular business travel requirement and no direct reports.
• No visa sponsorship or relocation support is available.

Hiring process

• 30-minute recruitment interview.
• Korn Ferry online assessment of approximately 100 minutes.
• Interview with the hiring manager and a business stakeholder, followed by a senior-leader discussion and pre-employment background screening.